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This is just a short thank you note, for the fast and excellent service we received from your company the week of August 12, 2009. James Andren, Comfort Advisor, was at our home within two hours of our call. He knew immediately what options were available, made the decisions needed to fix our problems and had the repair quotes back to us within another two hours. We were able to sign the contract and schedule the repairs to be completed within 48 hours.
The two service men, Thor and Kevin were again excellent workers, polite and knowledgeable in their job.
Again thank you and your representatives for the excellent service.
- Ralph & Patricia, P., Madison, NJ
I cannot say enough positive statements about Pipe Works! They were here at least three times and always knew what to do. Great to do business with!
- Suzanne, F., Summit, NJ
Your technician Mike Tapia came to my home on Friday to service my new water heater, which was overflowing and flooding my garage. From the first moment, I was impressed. Mike greeted me at the door with his card in hand, so I knew who he was before I let him in my home.
Mike and I conferred on the problem--too much water pressure, caused by the failure of a 50 year old pressure valve--and on all the fixes that needed to get made, including replacing the fill valves in two of my toilets, (My toilets were a separate issue and I had already called another plumber for them. I ended up cancelling my appt with the other plumber because Mike handled all the problems in one go.)
Before doing any work, Mike wrote up an estimate so I could approve it before he got started. He did a great job replacing the pressure valve, fixing the hot water heater and replacing the fill valves on the toilets. He also replaced the flappers as a courtesy and he made sure water did not continue to leak into the bowls as it had been doing for the past several years.
Mike mentioned that you have a plan for annual maintenance of HVAC. Because I was so impressed with his work, I listened to what you have on offer, and decided to go with your company for the annual work on my relatively new systems. Again, I am cancelling my standing appt with my HVAC installer in order to use your services.
I appreciate good work on my house and I have seen both great work and not so great work, so I know the difference. You have a terrific associate in Mike Tapia and I wanted you to know how pleased I am to have found your company. I have already started to tell my friends that I have found a great plumber. Believe me, EVERY ONE is interested in hearing the details.
- Marybeth R., Summit, NJ
A service call was placed to your company by Rheem Water Heaters to service a recently purchased water heater. I just wanted to let you know that the service tech, Sal Petraccaro was extremely helpful and congenial. With service techs like Sal I would never hesitate to call Pipe Works for any plumbing needs that I have and would never hesitate to recommend you to anyone I know.
- Joseph S., Springfield, NJ
Paul, I wanted to let you know how impressed I was by the service we received from Pipe Works last week. Not only did I get a very quick response to my emergency call but when Mike arrived soon afterwards he was highly professional and helpful. I have been looking for a reliable plumbing service for some time and am happy to have finally found one!
- Miranda C., Chatham, NJ
Paul, receipt of your customer satisfaction survey served as a timely reminder to write you this note of thanks for the recently completed installation of our new heating and cooling systems and hot water heater.
There is always some trepidation when one opens their house to unfamiliar workmen for the first time. Not in this case. Kevin and the rest of the team were truly a pleasure to have in our house! They were pleasant, extremely courteous, and left the house in pristine condition at the end of each day. As I already mentioned to you, even several of our neighbors were impressed by the interactions they had with them.
Moreover, I appreciated the fact that when I contacted you to install the vent that was overlooked, you did so promptly and without hesitation. I have, and will certainly continue to, recommend your company without any reservations.
-Vinnie C., Chatham, NJ
Paul, I would like tot commend you and your team on the professional way my new furnace & water heater was installed, not to mention the repair of one toilet & the replacement of the second toilet which was not in your estimate, but was taken care of the same day.
When PSE&G told me I needed a new furnace, you have no idea the panic I felt. I had requested 4 estimates, you were the only one that came to my house with your estimate and explained everything you would do. I told you I would like my son-in-law to see your estimate, you had no problem with that. The other estimates were mailed to me.
Your crew of technicians were very courteous & friendly, I do ask a lot of questions, and they had all the answers. Before they left everything was cleaned up & Sal even showed me how to work the new thermostat before they left.
- Marie Z., Summit, NJ
Paul: On behalf of the congregation of Ogden Memorial Presbyterian Church, I would like to express our heartfelt gratitude to you and the lumbers of Pipe Works for your work removing the water fountain from our gym. That fountain was a problem and an eye-sore for a long time, and all of us are very glad to be rid of it. We look forward to the day when we can put in a fountain that will operate properly. Your gift to us of your time, skills and services was most generous. Thank you very much.
- Rev. Dale Delatrey, Chatham, NJ
Thank you for being a company a customer can rely on. You were extremely professional, knowledgeable and prompt. We were completely satisfied with your work.
- James W., Fanwood, NJ
Dear Paul and Pipe Works Services:
I just wanted to let you know how much I appreciate the work you have done in our home in the past few months. Our decision to put a master bath in such a tight space without a basement proved effortless with your help.
As the owner of a home that needed much renovation, we have hired many people to come in and work on our home. Few have given us the service that you have. We truly valued your company's qualities of always having a live person answer the phone, returning phone calls promptly, never leaving a mess on the job and being respectful of our home. Your staff was polite and knowledgeable. Most of all, I appreciated that when something came up on the job that wasn't planned on, instead of becoming a problem, the overall answer was, "we can make it work!"
Thank you for making our home improvements less of a daunting task and more of a pleasant process for us. I will continue to use your services and recommend you to my friends and family.
- Meredith R., Randolph, NJ
Paul: Your company made a call at our home as a result of a GE warrantee problem. Your man was most courteous. Since then we have received mailings from you LIKE NO OTHER I have received from the plumbing business! VERY CLASSY AND VERY IMPRESSIVE. Thank you.
- Barry F., Morristown, NJ
Your associate Mike did a wonderful job. We wanted to say a quick thank you and tell you how much your support and professionalism were appreciated.
- Lesley C., Madison, NJ
Paul, thanks to Tadeo for the good, professional, courteous job installing the two sinks this week. The look good and work fine and thanks for the quick response today when my toilet broke. I appreciate the overall excellent service.
- Bill J., Chatham, NJ
Thanks for your great service and even better job during our boiler installation.
- Joseph M., Chatham, NJ
We are very happy with the result of all the work HVAC Installations and plumbing you performed for us in our home.
- Yutaka O., Madison, NJ |