Paul, receipt of your customer satisfaction survey served as a timely reminder to write you this note of thanks for the recently completed installation of our new heating and cooling systems and hot water heater.
There is always some trepidation when one opens their house to unfamiliar workmen for the first time. Not in this case. Kevin and the rest of the team were truly a pleasure to have in our house! They were pleasant, extremely courteous, and left the house in pristine condition at the end of each day. As I already mentioned to you, even several of our neighbors were impressed by the interactions they had with them.
Moreover, I appreciated the fact that when I contacted you to install the vent that was overlooked, you did so promptly and without hesitation. I have, and will certainly continue to, recommend your company without any reservations.
Vinnie C. of Chatham, NJ
Thursday, March 6th