Your technician Mike Tapia came to my home on Friday to service my new water heater, which was overflowing and flooding my garage. From the first moment, I was impressed. Mike greeted me at the door with his card in hand, so I knew who he was before I let him in my home.
Mike and I conferred on the problem--too much water pressure, caused by the failure of a 50 year old pressure valve--and on all the fixes that needed to get made, including replacing the fill valves in two of my toilets, (My toilets were a separate issue and I had already called another plumber for them. I ended up cancelling my appt with the other plumber because Mike handled all the problems in one go.)
Before doing any work, Mike wrote up an estimate so I could approve it before he got started. He did a great job replacing the pressure valve, fixing the hot water heater and replacing the fill valves on the toilets. He also replaced the flappers as a courtesy and he made sure water did not continue to leak into the bowls as it had been doing for the past several years.
Mike mentioned that you have a plan for annual maintenance of HVAC. Because I was so impressed with his work, I listened to what you have on offer, and decided to go with your company for the annual work on my relatively new systems. Again, I am cancelling my standing appt with my HVAC installer in order to use your services.
I appreciate good work on my house and I have seen both great work and not so great work, so I know the difference. You have a terrific associate in Mike Tapia and I wanted you to know how pleased I am to have found your company. I have already started to tell my friends that I have found a great plumber. Believe me, EVERY ONE is interested in hearing the details.
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