Upon further diagnosis found open roll out switch. After manual reset and further inspection noticed flames on right hand side of burner assembly is improper. Removed gas control and manifold along with section of gas piping found leaves on fresh air intake catch cover. Also found spider webs inside burner tubes and a lot of debris in burner assembly. This is not due to equipment failure, warranty for labor has expired January 2018 this past October technician was out for a similar issue. Informed on maintenance contract. Existing problems have been caused due to lack of maintenance. Explained to customer full burner cleaning is long term solution to her issues.
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