Cut out silicone around sump pump lid to gain access to pumps. Tested operation of main pump, tested ok. Explained that with the amount of weather we have had recently, the backup pump was going off to assist the main pump and that the main pump was working just fine. Also explained how the backup sump pump works in conjunction with the primary pump.
Spoke to customer about the amount of work the primary pump does and that he may want to consider replacement. He advised it was only about 4 years old. Strongly recommended keeping a close eye on it because when it goes, it just stops. He will keep an eye on it and call us when they need replacing.
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