The Pipe Works team is phenomenal� starting with Tricia who picked up my first call in July 2016 to Ray the Project Manager who came by the next day for the estimate to the Technicians, Mike and Gio, who did the work 2 days later. This story starts with a new AC system our warranty company installed in October 2015, a month after moving in to our new home. Then after a mild winter we turned on the AC in May 2016 and there was nothing! The warranty company provided two contractors including the original installer to fix the issue. After 12-13 visits in almost 3 months we still had nothing but problems and lies, certainly no AC. Then the warranty company allowed us to call our own installer. So Lennox referred us to 4 preferred contractors including Pipe Works. They were all reasonably priced but Pipe Works had the timing, equipment and understanding to get the work done right and quickly. Again we had no AC what so ever for almost 10 months. Ray was thorough and patient with our questions and concerns the minute he walked in the door. The quality of work and craftsmanship was evident as soon as Mike and Gio showed up with pink plastic baggies on their shoes and they still rolled tarps throughout the house! Seriously, the time taken and compassion they had for our situation is something you want in a contractor but rarely see. Now my wife and I are now chill�n and enjoying the comfort of a Pipe Works AC job well done. With that we are converting to gas heat and want to have a 2nd attic based system installed next year� we look forward to calling Pipe Works again because we know they will get the job done right.
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