Emergency Plumbing, Heating, Air Conditioning, & Water Heater Repair Services Union County, NJ

A new customer in Fairfield, NJ called and said her toilet was clogged. Luckily Pipe Works Services was the right company for the job. Our technican was dispatched the same day and we proceed to do the drain cleaning. after just a brief time, we were able to unclog it and restored the fixture to proper work flow. Another happy customer that was serviced with Pipe Works Services!

Pipe Works Services received a call from a new customer in Plainfield, NJ. This new customer was having an with the main sewer. It's was clogged a couple of times in the past few days so our technician Mario performed drain cleaning by cracking open the clean out access in the basement. Mario was able to clear out the line are restored it to it's proper flow. The customer also requested a camera inspection to see why the drain keeps frequently clogging.

A new customer in Mountainside, NJ contacted Pipe Works to get insulation in her home in the basement. The home was built in 1978 so the insulation was not up to date and ineffective causing them to spend unnecessary money on energy bills. Pipe Works Services technicians Malik and Gio supplied and install approximately 2" high pressure Closed Cell Spray Foam Insulation on the underside of the ceiling and sill plate in the two main rooms of the basement, bathroom, and closet located in the basement. All Sheetrock was removed by the homeowner prior to the foam installation. All occupants including pets were to remain out of the home while foam is being installed and for approximately 24 hours after. Everything was insulated correctly and now they will see a lower cost for there energy bills moving forward!

A new customer found us online in New Providence with a main sewer clog. Pipe Works Technician Jimmy was dispatched to the job. Jimmy cleared the main drain cleaning from the outside. Jimmy found roots and wipes that were clogging up the line - which is not good and highly unadvised. Jimmy ran water and left the drain flowing properly. Pipe Works also set up a camera inspection for a future date. The homeowner would like toilet pulled inside to properly camera inspect inside sewer as well as outside sewer.

A frequent customer of Pipe Works Services located in Summit, NJ called in to express concern with a leak dripping down into the basement. Pipe Works dispatched Pablo and upon further diagnosis found that first floor powered room toilet has a bad wax seal between flange and toilet. Pablo checked the surroundings areas for other possible sources of water and none were found.  Pablo determined that the toilet must be reset. Customer opted to add new wax seal to toilet so it would properly seal the toilet to the flange and the base of the toilet.. Once the toilet was pulled there was residual water on the base and the supply line was dry. Pablo also caulked toilet and trim so that the toilet had an extra seal. 

Customer in Garwood, New Jersey called for emergency service and had a backed up tub so they snaked the drain. They claimed a small rodent was pulled out of the clog which made the tub back up with dirty water. 

 Customer in Westfield, New Jersey did not have room for dut work so they opted  for Mitsub MSYGL18NA-U1 air handler, Mitsub MUYGL18NA-U1 condenser, Mitsub DPLS2 sensorEL1838-3 18x38x3 pad ISO14-12-50 1/4x50 lineset ISO12-12-50 1/2x50 lineset.

Our technician was called out to a home in Westfield, New Jersey for an HVAC serivce repair. He cleaned coils and the fan was replaced.

Customer complained that their toilet was not flushing correctly. Our technician opened up the toilet tank and found that the flapper was broken and caused the toilet to keep running. It was replaced and a new chain was also installed.

Pipe Works removed ductwork from pipe in kitchen needs to be full removed. Returning out to complete rest of ductwork in attic and one piece missing downstairs near cut pipe out for bathroom rough HVAC Install Pipe Works Services Inc. will adapt to the existing duct work in the basement and install new trunk and branch lines to the kitchen, laundry and bathroom in the new addition. Pipe Works Services Inc. will relocate or remove the existing registers in the kitchen, whichever is necessary. Pipe Works Services Inc. will clean and vacuum the existing vents in the basement. Pipe Works Services Inc. will adapt to the existing duct system on the unit in the attic and install new trunk and branch lines to the new addition on the second floor. Please note that Pipe Works Services Inc. will not be responsible for the operations of the existing two HVAC equipment been adapted to with new additional duct work.

The commercial client had the sewer line back up into the store front. We performed a drain cleaning to clear out the debris in the line.

-Drill a 2 1/2 hole in each bay of the garage ceiling to access the cavity. 

-Dense pack the entire garage ceiling included the plumbing chase with Tru-soft cellulose insulation. 

-Patch all holes created with drywall and one coat of drywall joint compound. 

Pipe Works Services will cover and protect all areas where work is being performed.

-Remove 1 row of siding from the daughters bedroom on the 2nd floor.

-Drill a 2 1/2 inch hole in each bay to access the cavity.

-Fill the entire cavity with dense packed Trusoft cellulose Insulation.

-Patch all holes with pine plugs and reinstall the siding in the condition it was found.

Pipe Works Services, Inc. will then remove the flooring in the office above the crawlspace. We will apply drainage matting on the entire crawlspace floor. Then we will Permanently apply the CleanSpace encapsulation liner to the floor and approximately 12 inches up each wall.

Then, working in sections starting under the bathroom and laundry room (against the garage wall) we will spray foam 3 inches thick or above (an R-Value of 21) in between all the joists down to the floor on all four sides of the crawlspace. 

We will then spray foam insulate the duct work that runs through the crawlspace and replace the dryer vent with an insulated exhaust to the outside. Once completed, we will put the floor boards back in place.

Pipe Works Services, Inc. will replace the existing clothes dryer exhaust hose and run an insulated exhaust hose through the crawl space and connect it to the existing outlet. 

Attic Air Sealing and Insulation of both attics.

The commercial client had a leaking interior sewer pipe and a bad clog in the line in Westfield, New Jersey. Our technician ran a video camera and found the location of the obstruction. Pipe Works then perfomed a Hydro Scouring to flush out the line.

Pipe Works Services Inc will expose the broken sewer line and repair up to 5 feet of pipe and hydro jet line clean in order to video inspect the itegretity of the rest of the sewer line. Additional charges may apply for the rest of the sewer line depending on video inspection. We will close off the section of work area with plastic and leave sealed during the project.

Pipe Works Services will back fill the exploratory dig and cement area opened. Tile work is to be done by others at no cost to Pipe Works Services, Inc.

Pipe Works Services Inc will determine if the line needs any repairs or lining once cleaned out. 

Pipe Works Services Inc is not responsible for underground utilities, underground restrictions, high and low electric, sprinkler systems, grass re growth, roots, trees, shrubs and soil quality. 

The customer in Westfield, New Jersey called for repair because their kitchen faucet was broken. Our technician installed a new faucet.

Pipe Works Services Inc. will connect to existing electrical services, provided the gauge of the existing wire is sufficient for the new installation, otherwise additional charges will apply.

Cost of permits is included with the installation. The homeowner is responsible for scheduling inspections with the town once the permits are complete. 

 Customer in Westfield, New Jersey had a  Boderus boiler overflow pipes are leaking into container and filling fast. One unit for second floor AC is not blowing cold air → Returning to install Bodurious Boiler

The customer in Westfield, New Jersey had a leak from an upstairs bathtub into the basement. We opened the ceiling and replaced the leaking pipe.

Heat Service Tech returning to Install silicone carbide ignition system, mounting bracket, ignitor molex wire connector Replace OEM Series 150 Circuit Board Replace Flame Sensor, in Westfield, New Jersey 

Pipe Works Services Inc will expose the water service main coming into the home and do an exploratory dig to identify where the leak is coming from.

Pipe Works Services Inc will need to lift the pavers in order to have room to excavate that area.

Customer is aware that their might be a possible water service replacement but will determine once its exposed. 

Our technician was sent to the customers home in Westfield, New Jersey to clean the coils on the furnace.

Our technician was sent to a home in Westfield, New Jersey to unclog a bath tub and fix a toilet that runs continually.

Pipe Works installed the following in a SUmmit, New Jersey home.

3 Ton 4SCU13LE1 Armstrong Condensing Unit
Armstrong Evaporator Coil
Flush or install new lineset
*New Electrical Whip and Disconnect
*New condensate pump and condenser pad

PIpe Works Home Services installed the following items in a Summit, New Jersey home.

3 Ton 4SCU13LE1 Armstrong Condensing Unit
Armstrong Evaporator Coil
Flush or install new lineset
*New Electrical Whip and Disconnect
*New condensate pump and condenser pad

HVAC Installation in SUmmit, New Jersey
Pipe Works Services Inc. will remove and recycle your old equipment, and install the following:

4 Ton 4SCU14LE1 Armstrong Condensing Unit
Armstrong Evaporator Coil
Flush or install new lineset
*New Electrical Whip and Disconnect
*New condensate pump and condenser pad

HVAC Installation in SUmmit, New Jersey
Pipe Works Services Inc., will remove and recycle your old equipment, and install the following:

3 Ton 13ACX Lennox Condensing Unit
CBX32M Lennox Air Handler
Aprilaire 8463 Thermostat
*New Electrical Whip and Disconnect
*New condensate pump and condenser pad
This quote does not include replacing line set, additional charges will apply if replacement of line set is needed

Pipe Works Services Inc. will remove and recycle your old equipment, and install the following in New Providence, New Jersey: 3 Ton 13ACX Lennox Condensing Unit Lennox Evaporator Coil Flush or install new lineset *New Electrical Whip and Disconnect *New condensate pump and condenser pad *if needed 2 Year Pipe Works Services Labor Warranty At Pipe Works Services Inc., we care about the environment, and as such will reclaim and recycle all of the refrigerant contained within your old air conditioning system. Pipe Works Services Inc. will connect to existing electrical services, provided the gauge of the existing wire is sufficient for the new installation, otherwise additional charges will apply

HVAC Installation in SUmmit, New Jersey
Pipe Works Services Inc. will remove and recycle your old equipment, and install the following:

2.5 Ton First Co. 30WCXA12-AB 2.5T R410A Condensing Unit
Armstrong EC1P30AG Cased Coil
A4TXV01-1 R410A Expansion Value

Install new lineset
New Electrical Whip and Disconnect

HVAC Install 
Pipe Works Services Inc. will remove and recycle your old equipment, and install the following:

2.5 Ton 4SCU13LE1 Armstrong Condensing Unit
New Electrical Whip and Disconnect
New condenser pad

1. Provide and install a Kohler model# 20RESL, residential standby generator with 400 AMP automatic transfer switch, load shed module, cement pad, battery and carb heater. 
2. Provide and install a new gas line sized for appliance from meter. (will be in trench outside) 
3. Make necessary electrical connections from main panel to transfer switch. (will be in trench outside)

Install 'SuperKneeWall' upgrade by bolting 1" Thermax fire rated insulated foam board to rafters then air sealing all seams with one part spray foam in both knee walls off master bedroom and attic above sun room. Entry to the knee wall is through a blank vent cover. All open access ponts will be closed off with 1/2" sheetrock tape and one coat of spackle. Paint is not included.

Install 'SuperKneeWall' by cutting access in sheetrock wall in guest room closet at front of house over entry way then bolting 1" Thermax fire rated foam board insulation to rafters and air sealing all seams. Access will be closed up with 1/2" sheetrock taped and one coat of spackle. Paint is not included.

Remove and dispose of existing fiberglass insulation in attic.
Air Seal and Insulate 'traditional' attic by closing all accessible penetrations and top plates using expanding polyurethane foam and then blowing in approximately 14" R49 TruSoft cellulose including plywood retention dams around attic hatch.

Install 'SuperKneeWall' upgrade by bolting 1" Thermax fire rated insulated foam board to rafters then air sealing all seams with one part spray foam in both knee walls off master bedroom and attic above sun room. Entry to the knee wall is through a blank vent cover. All open access ponts will be closed off with 1/2" sheetrock tape and one coat of spackle. Paint is not included.

Install 'SuperKneeWall' by cutting access in sheetrock wall in guest room closet at front of house over entry way then bolting 1" Thermax fire rated foam board insulation to rafters and air sealing all seams. Access will be closed up with 1/2" sheetrock taped and one coat of spackle. Paint is not included.

Remove and dispose of existing fiberglass insulation in attic.
Air Seal and Insulate 'traditional' attic by closing all accessible penetrations and top plates using expanding polyurethane foam and then blowing in approximately 14" R49 TruSoft cellulose including plywood retention dams around attic hatch.

Install 'SuperKneeWall' upgrade by bolting 1" Thermax fire rated insulated foam board to rafters then air sealing all seams with one part spray foam in both knee walls off master bedroom and attic above sun room. Entry to the knee wall is through a blank vent cover. All open access ponts will be closed off with 1/2" sheetrock tape and one coat of spackle. Paint is not included.

Install 'SuperKneeWall' by cutting access in sheetrock wall in guest room closet at front of house over entry way then bolting 1" Thermax fire rated foam board insulation to rafters and air sealing all seams. Access will be closed up with 1/2" sheetrock taped and one coat of spackle. Paint is not included.

Remove and dispose of existing fiberglass insulation in attic.
Air Seal and Insulate 'traditional' attic by closing all accessible penetrations and top plates using expanding polyurethane foam and then blowing in approximately 14" R49 TruSoft cellulose including plywood retention dams around attic hatch.

Dr. Energy
Remove and dispose of existing fiberglass insulation in attic.
Install layer of 4'' SilverGlo along attic deck then cover with 3/8'' board to provide insulated storage platform - install vertical insulation retention dams to hold blown in insulation in place. (64) Sq ft R20 insulated attic storage with insulation retention dams.
Install layer of 4'' SilverGlo along attic deck to provide insulated walkway for access in the attic then cover with 3/8'' board - install vertical insulation retention dams as needed to hold blown in insulation in place. (20) Sq ft R20 insulated catwalk with insulation retention dams.
Install TiteShell recessed light fixture cover over top of can light and seal with polyurethane foam around edge and any holes made for electrical wires.
Air Seal and Insulate 'traditional' attic assembly by closing all accessible penetrations and top plates using expanding polyurethane foam and then blowing in approximately 17" TruSoft cellulose insulation.
Install 'David Lewis' attic pull-down stair hatch cover to provide insulation and air seal of the hatch. Cover is made with 4'' SilverGlo EPS foam board insulation. Second access to attic will be covered with a piece of 4" SilverGlo foam board laid down over top of opening with weather stripping installed.

Dense pack two 10x12 interior Sheetrock walls on third floor at back of office with TrueSoft cellulose insulation. multiple 2 1/4" holes will be drilled into Sheetrock wall then dense packed with cellulose. All holes will be plugged and taped with one coat of Spackle.

Insulate under open floor by removing existing batt insulation and applying average thickness of 3'' of Closed Cell Spray Foam.

Remove vinyl soffit board, pink rigid board and fiberglass from 8' long soffit at back left of house below master bathroom. Insulate all soffits bays with 2" SilverGlo rigid board and air seal with one part spray foam. Any exposed piping will be wrapped with Armaflex pipe insulation and sealed with one part spray foam. All remaining airspace will be stuffed with fiberglass and vinyl soffit board will be replaced.

Insulate and air seal ceiling over garage with dense-pack TruSoft cellulose insulation - ceiling bays accessed from inside garage by drilling multiple 2 1/4" holes in sheet rock ceiling dense packing each joist bay then plugging and patching all holes with one coat of spackle. Some touch up paint may be required and is not included.

Remove existing fiberglass insulation from under floor.
Reduce heat loss and infiltration of cold air by sealing and insulating the Rim Joist area with closed-cell polyurethane spray foam insulation.
Insulate and air seal under open-joist floor.
Install plywood over open joists and then dense pack with TruSoft insulation. 
Weather strip back door including new sweep. Add weatherstripping and weight to back of damper for kitchen exhaust.

Apply approximately 2" closed cell spray foam on three exterior wall 2 x 10 rim joists. Small section under stairs accessible from crawl space door in garage will be insulated with approximately 2" of closed cell foam

Crawl space below kitchen- Remove and dispose of existing fiberglass insulation in crawl space. Install CleanSpace crawl encapsulation with 2" SilverGlo rigid board bolted and air sealed to side walls 1" Terrablock matting on floor covered with CleanSpace 20 mil Liner. Vents will be closed off with 2" SilverGlo and sealed over with foam. Apply approximately 2" Closed cell spray foam on all exterior rim joist in crawl space below kitchen.

Remove approximately 10' section of vinyl soffit at the back left corner of house from inset window to the corner of house and section of vinyl soffit at the back of the house from the corner to the house to access the band joist and shed roof framing leading up to the bathroom above.
-block off all bays with a combination of fiberglass and or rigid board.
-Install approximately 2" closed cell foam to seal off the gaps and prevent airflow to the wall above.
-Replace vinyl soffit and leave in the same condition 

Front exterior wall of home- Upgrade 2'' x 4'' wall insulation with dense-packed TruSoft cellulose insulation by drilling multiple 2 1/4" holes in wall from the inside, dense packing each cavity with TruSoft cellulose insulation then plugging and patching each hole with one coat of spackle. Painting is not included.

- Right exterior wall- Upgrade 2'' x 4'' wall insulation with dense-packed TruSoft cellulose insulation by drilling multiple 2 1/4" holes in wall from the inside, dense packing each cavity with TruSoft cellulose insulation then plugging and patching each hole with one coat of spackle. Painting is not included.

Reduce heat loss and infiltration of cold air by sealing and insulating the Rim Joist area with closed-cell polyurethane spray foam insulation around the entire perimeter of the basement and crawl space at front of house.  
Seal and insulate underside of bay window. Remove existing plywood from under bay window and install a combination of 2" SilverGlo rigid board and one part spray foam to seal the underside of the window bump-out. Reinstall plywood and add skirting to conceal foam board and plywood. Some painting may be required and is not included.
Air seal accessible plumbing and electrical penetrations in attic using one part fire rated foam.

Remove approximately 21 feet of Azek soffit board and trim at the back of the house below the master bathroom and apply approximately 2" Closed cell spray foam on the wall adjacent to where the water pipes run in the master bathroom. Install new Azek soffit board and trim bringing the area back to original condition.

Repair 2 sections of damaged duct work in the attic, we will replace and dispose of the damaged sections. -We will air seal the exterior chase from the attic, where the lineset and condensate pipe run to prevent any additional infiltration into the home. Pipe Works Services recommends to update the attic insulation throughout the entire space to prevent future issues

Pipe Works Services Inc. will drill 2-9/16” holes between the studs of the following walls on the second floor to be insulated:

- Master Bedroom right side wall
- Wall separating the two bathrooms in the hallway
- 11’ section of right side hallway wall
- The closet wall separating the master bath and the guest room
- The wall in the closet between the girls bedroom

Pipe Works Services Inc. will dense pack our TruSoft Cellulose Insulation between the studs of these wall, through the drilled holes, filling the cavities in the bays.

Dense pack garage ceiling, Son's room walls, shed interior, cantilever over garage doors:

-Garage Ceiling Dense Pack with TruSoft cellulose insulation- Insulate and air seal ceiling over garage and dense-pack TruSoft cellulose insulation - ceiling bays accessed from exterior of house by removing or drilling siding. 

-Dense Pack Garage Ceiling with TruSoft cellulose insulation - from outside (5280) Bd ft Add on

for Garage Ceiling Dense Pack more than 8" thick. C5-1.

-Dense pack wall next to the garage door/ vent from the kitchen

-Spray foam the sill plate and insulate the small electrical panel space that houses the electrical panel. 

- Kitchen Fan to Outside - Install butterfly air control baffle for insulation.
- Dense pack wall below dining room windows and insulate with SilverGlo Foam board.

-Some touch up paint may be required and is not included 

All Attics properly Insulated and prepped to install newly designed heating and cooling design for home:

-Remove existing insulation, Sweep and vacuum each attic bay. Spray foam all three attics ceilings and build 2 Ft X 8 Ft. Decks in Son's, office and Master bedroom Attics.

-A10-1 Remove Existing Insulation. 
-Remove and dispose of existing insulation in Son's, office and Master bedroom Attics. Main Attic insulation will remain under floor boards and removed where accessible around perimeter of attic.


-A5-2 Closed Cell Attic Conversion -Spray Foam attic changing thermal barrier to the bottom of the roof deck, gable and end walls.
-Convert attic to extension of conditioned space according to repair '#A5-2 by
installing average of 3" (R-18.9) thick closed-cell spray foam on roof and
end walls. The main attic will have a thermal or ignition barrier coating.

-A6-1 Bath Fan to Outside - Extend bath vent to outside. Extend bath or kitchen vent to exterior.

#A1-1 Air Seal/Insulate attic area above office:
- Remove the office "attic" outside vent for access and remove all old insulation.
-Air Seal and Insulate 'traditional' attic assembly by closing all accessible penetrations and top plates using expanding polyurethane foam. Remove existing insulation and blow in approx. 17" of TrueSoft Cellulose Insulation (R-Value of 60). Replace the vent. 

Encapsulation of all three crawl spaces:

Remove debris, old insulation and unwanted equipment from the crawl spaces under the office, behind the basement bathroom and under the family room. 

B7-15 Remove Insulation from Crawl spaces.
- Remove insulation from under floor according to repair #B7-15.
- Disassemble the main supply trunk in the main crawl space under the family room to allow access to that part of the crawl space for encapsulation. It will be inspected, reassembled and re hung on the floor joists.

B7-19 Install a layer of dimpled matting and CleanSpace liner.
- Install Drainage matting on all the crawl space floors to create an air space and thermal brake.
-Install CleanSpace encapsulation 20 mil. thick liner over the matting on the floor and up the walls, approx. 12 inches and sealed with mechanical fasteners to the floor, the walls and each seam is sealed.

B1-1 Spray Foam - Rim Joist, sill plate and all exterior walls. 
-Apply the Spray foam to Reduce heat loss and infiltration of cold air by sealing and
insulating the Rim Joist area with closed-cell polyurethane spray foam insulation according to repair #B1-1.

B4-1 Basement Sanidry 

- Install SaniDry Basement Air System for the back crawlspace behind the basement bathroom and have it drain to the existing sump pump.(this is the only crawlspace in home that has an existing system in place that is not currently working. 

Whole Home Water filtration and softener

-Install an American Plumber Water Softener.
- Whole Home Water Filter Installed with your new water softener.
-Water pressure reducing valve
-3 Valve bypass

Remove all existing batt insulation, bag and remove from premise. 
-Air Seal all exposed wall tops and penetrations in the attic floor using 1 part spray foam
-Build a 2 foot dam wall around the existing 20' X 12' plywood storage platform using 8 sheets of 2' X 8' --1/2 inch plywood. 
-Insulate under storage platform with dense packed TruSoft cellulose insulation
-Insulate entire attic flat with 17 inches of Trusoft cellulose blown insulation (R-Value of 60)
-Air Seal and insulate the attic pull down stair using David Lewis Attic Stair cover


- From inside the basement under the kitchen where the sheet rock has been removed, we will remove the existing insulation under the kitchen cantilever and install silverGlo foam board in each "bay" under the floor and air seal each with expanding foam. 
-Remove one panel of siding on the outside of the home and drill a hole approximately 2 1/2 inches into the side and under panel of the kitchen cantilever and dense pack with Trusoft cellulose. We will then replace the siding.


- Drill 2 1/2" holes in each of the bays along the tree sides of the garage that face the outside.
- Dense pack the garage walls with TruSoft Cellulose from inside the garage including on both sides of the two car garage walls.
- The customer will be adding a space heater to perform work in the winter months.
- Once each wall bay is dense packed we will plug each hole and "rough Spackle" the area.

Insulate/Air Seal Crawl Space

-Install CleanSpace Crawl encapsulation with 2'' Silverglo bolted and air sealed on exterior side walls 

-1" TerraBlock foam matting insulation on floor sealed off with CleanSpace vapor barrier. 

-Reduce heat loss and infiltration of cold air by sealing and insulating the Rim Joist area with approximately 2" closed-cell polyurethane spray foam insulation. 

-Provide and install one Everlast Crawl Space door with weatherstripping around perimeter of door. 

-Create an interior access through the existing basement window above the couch in the basement. Remove old basement window and dispose.

-Frame out the opening with 2x6 and 2x4 lumber.

-Create the interior access panel with a 24 x 36 inch hinged register grill.

Drill a 2 1/2 hole in each bay of the garage ceiling to access the cavity. 

-Dense pack the entire garage ceiling included the plumbing chase with Tru-soft cellulose insulation. 

-Patch all holes created with drywall and one coat of drywall joint compound. 

Pipe Works Services will cover and protect all areas where work is being performed.

-Remove 1 row of siding from the daughters bedroom on the 2nd floor.

-Drill a 2 1/2 inch hole in each bay to access the cavity.

-Fill the entire cavity with dense packed Trusoft cellulose Insulation.

-Patch all holes with pine plugs and reinstall the siding in the condition it was found.

Crawl Space encapsulation and insulated with Spray foam.

Pipe Works Services, Inc. will:

Seal your two vents to the outside with our insulated SilverGlo foam blocks and air seal with spray foam. 

Pipe Works Services, Inc. will then remove the flooring in the office above the crawlspace. We will apply drainage matting on the entire crawlspace floor. Then we will Permanently apply the CleanSpace encapsulation liner to the floor and approximately 12 inches up each wall.

Then, working in sections starting under the bathroom and laundry room (against the garage wall) we will spray foam 3 inches thick or above (an R-Value of 21) in between all the joists down to the floor on all four sides of the crawlspace. 

We will then spray foam insulate the duct work that runs through the crawlspace and replace the dryer vent with an insulated exhaust to the outside. Once completed, we will put the floor boards back in place.

Pipe Works Services, Inc. will replace the existing clothes dryer exhaust hose and run an insulated exhaust hose through the crawl space and connect it to the existing outlet. 

Attic Air Sealing and Insulation of both attics

Pipe Works Services, Inc. will: 
Remove the existing old Cellulose and batt insulation, bag and haul away old insulation. We will then air seal the attic along the the attic rim joist and any areas appropriate using expanding foam. 

We will disconnect and remove the whole home attic fan and Leave the attic fan for the customers. 

We will then install by "blowing in" the premium Truesoft Cellulose insulation to approximately 17" in height (an R-value of 60). Blown in cellulose will fill all gaps and odd shaped voids insulating every inch of your attic. 

Pipe Works Services, Inc. will Install a David Lewis Scuttle Cover over the Scuttle hole in the upstairs hall. We will frame out the opening and finish with 2 1/2 inch clam shell molding painted white.

Pipe Works Services, Inc. will wrap the chimney with Rockwool chimney wrap to protect and insulate around it.

Pipe Works Services, Inc. will install a new insulated bath fan exhaust hose with a baffle (Hose only, not replacing Fan).

Pipe Works Services, Inc. will install a removable SilverGlo Insulated Panel between the two attics and pack the Trusoft cellulose insulation. This can be easily removed and replaced for future access.
SilverGlo Insulation and air sealing of the knee walls and closets in the Master Bedroom

Pipe Works Services, Inc. will: 

Install SilverGlo Foam Board Insulation and air seal the bottom of each inside knee walls in the master bedroom. Then we will dense pack all knee wall ceiling from the roof to the floor. 

Pipe Works Services, Inc. will drill 2 1/2 inch holes and dense pack the closet in the master bedroom. We will also dense pack where possible in the walls behind the window storage areas in the master bedroom. 

Pipe Works Services, Inc. will air seal by the electrical panel in the basement and Blow in TrueSoft cellulose insulation in the open area in the second floor bedroom. 

Pipe Works Services, Inc. will test the moisture content of the rim joist, sill plate and walls in the crawl space beneath the family room. Please note that a minimum of 19% is required for the foam to adhere to the surface.

Pipe Works Services Inc. will install approximately 3” of high density closed cell foam insulation on the rim joist and sill plate in the crawl space.

Pipe Works Services Inc. will install approximately 2” of high density closed cell foam insulation on the walls in the crawl space.

Pipe works Services Inc. will install a dimpled drainage matting on the floor of the crawl space to create an airspace and thermal break. TerraBlock Insulation is installed on top of the drainage matting. We will then install our CleanSpace Liner over the floor.

Pipe works Services Inc. requires all occupants, including pets, to be out of the home during the installation, and for a period of three to four hours after.

Pipe Works Services, Inc. will install approximately 3” of high density closed cell foam insulation on the rim joist and sill plate of the rear wall in the basement above the laundry room and the bathroom. Please note that for an additional $720.00, we could insulate the rim joist of the entire basement perimeter.

Pipe Works Services Inc. will drill 2-9/16” holes on approximately 15’ of the rear exterior wall from the bilco door side, and dense pack TruSoft Cellulose Insulation in the cavity of the wall.

Pipe Works Services Inc. will plug the drilled holes and seal them air tight. Please note that we will not be responsible nor liable for painting or repainting or any related charges for restoration of that wall.

Install 4 inch silver glow foam insulation on the under side of the front bay window sill. Caulk and foam all gaps, cracks and penetrations with white silicone and one part expanding foam. 

-Install a 1x6 trim skirt board to cap off and seal the underside of the window. 

-Dense pack the void area above the bay window with Trusoft cellulose insulation from the exterior of the home removing and reinstalling roof shingles as needed. 

-Dense pack the entryway exterior walls and ceiling as well as the laundry room exterior walls with Tru Soft cellulose insulation from the exterior of the home. Removing and reinstalling vinyl siding as needed. 

-Open the downstairs bathroom floor around the toilet area to expose the pvc/cast iron waster line. We will attempt to remove and save the tiles in the bathroom to the best of our ability.

-We will replace the section of the damaged waste line with new PVC piping.

-We will patch the cement slab that we opened and prepare floor for tile to be reinstalled.

Customer in Summit, NJ had overflowing toilet and is having a party later. Is available sooner if possible.  2 flappers due the chain needing to be longer than it was originally.

Our sewer repair crew went out to a commercial clients place of business because the sewer line was backed up. Upon diagnosis of the sewer line the technician discovered that the sewer ejector grinder pump was broken. They removed the existing faulty sewer ejector grinder pumps and pressure washed the sewer pit of all solids. We supplied and installed two new Liberty sewer ejector grinder pumps and connected them to existing sewer system.

Our technicians excavated approximately 7 feet deep and exposed the main sewer line. They cut approximately 3 feet to properly perform the cleaning. We performed a hydro jet both ways from the excavated hole. We stopped at the foundation of the home and went all the way out to the city main. Once the cleaning was performed we backfilled and tamped accordingly. A new 2 way cleanout was installed as well. Pipe Works Services Inc. then performed a Picote the line both ways as well. Picote Grinding Chains, Sanding are multi-use tools which are extremely effective at removing large build-ups of scale and more. 

The technician said the customer mentioned a kitchen faucet was leaking when in use. She showed him the new one and wanted to know if it was repairable or should just be replaced. The technician shut off water to faucet and removed existing one, then installed new customer supplied Kohler faucet.

Our technicians, Pablo & Trip arrived to the job and prepared rear house walls and garage ceiling for trusoft. They began packing walls and ceiling in garage with cellulose and dense packed kids bedroom ceiling and finished the day by cleaning the work area. We leave your home cleaner than we found it!

Our technicians arrived onsite to replace boiler. They drained down and removed existing boiler. Then they installed a new Crown hot water boiler in its place. They also installed new air elimination device, prv, backflow and expansion tank. The technicians also made all necessary connections to the boiler piping. They filled boiler with water and bled air to test for leaks, tested ok. Then they fired up all 3 zones, performed combustion analysis and made sure all loops were going out and coming back hot. 

The customer stated shower was not getting hot. The thermostatic valve was not turning to the hot position all the way. The thermostatic valve did not click over to hot setting. It has been working and it is currently working. Fixture was not used for a very long time and on initial use this was a problem. The technician made some adjustments and the hot water is now working. 

Our technician installed new piping that is required by manufacture in new hydronic side of tank and domestic side of tank. The previous Ion-9 was removed by company that performed radiant work and we re piped domestic lines accordingly and tested for leaks. He wired in aquastat and tested system for proper water heating sequence. Then he installed dialectic Unions on Hydronic side of system and tested for function. The indirect heat is up and running properly.  

Our HVAC technician inspected a unit and found multiple issues during a PSA. The interior coils were dirty and the temperature sensor not working. 
The condenser coils also needed cleaning and the Pc board was defective. Additionally the unit needed a refrigerant charge.
 

Our technicians Shakil, Odin, and Phil installed a furnace, condenser, coil and lineset. They added new supply ductwork and reconnected to existing return. They also ran new flue piping outside and new installed condensate pump with new discharge tubing. Additionally a new Ez-trap to A/C drains and ran drain for furnace. They sealed all holes and connections and ran a combustion test. Tested both heat and A/c it’s working properly. 

Our technician performed cooling psa and informed the customer that the systems are past their life expectancy. A replacement should be considered. He also informed the homeowner that come next year, the R-22 refrigerant will be completely phased out and any issues with the refrigerant side of the system will result in a replacement of the entire system. Replaced customer supplied filters and left systems operational.

Our technician removed 3 old gas valves in basement. The one in the ceiling of the boiler room was not replaced as it is not needed. The one for the water heater was replaced and the gas piping to water heater is to be redone. We will also replace the gas valve in the front room by the meter that goes to the CSST. All work will be tested for leaks upon completion. 

Our technician arrived onsite for a clogged underground leader pipe. He snaked line with small drum machine approximately 28’ before the cable would go no further. The he pulled it back and found cable and head packed with mud on it. The technician explained to customer that the line underground could either be collapsed or broken and would need to be camera inspected to know for sure. We will be returning to perform camera inspection. 

Our technician stated the customer has a leak by spigot area. Upon diagnosis, he found that frost free hosebib had cracked causing interior leakage, and there’s an isolation pex valve currently in place to shut the water to the outdoor valve. He replaced the current frost free spigot with new, silicone base, and adapter inside of home. Tested for leaks and proper function.

Our technician replaced the existing 40 gallon water heater with a new 50 gallon water heater. He also installed a new safety pan, and new isolation controls for water and gas delivery system. He then installed a new expansion safety system and new automated isolation system with sensor. They also upgraded an exhaust system to code requirements.

This customer stated that his main sewer line was clogged and water and sewage is on the basement floor. When we arrived we found that the laundry sink was filled with water so we explained to customer that we would snake the line and if snaking did not work we would possibly have to high-pressure water jet to clear the line. The customer did advise us that this is been a recurring back up and had the line jetted and snaked before so we then snaked the line from the clean out in the basement and went approximately 75 feet and were able to clear the blockage. We then camera the line out to the city Main approximately 100 feet and found cast-iron piping and heavy amounts of scale and debris in the pipe. 

Our technician installed a Water Right water softener. near an existing outlet available for softener.
We also installed the customer's supplied leak defender system. He pressurized the system, purged and tested for leaks. The technician left the system operating normally. The discharge for water softener discharged in sump pump. Phil, our electrician installed a new dedicated 20amp circuit for leak defender system.

Upon arrival met with homeowner. Diagnosed second floor system and found issues with refrigerant. Provided options to owner that included re-charging system with dye, installing new locking caps for condenser, and chemically cleaning both condensers for first and second floor. Customers are new to the home and wish to perform all suggested work. While working on 2nd floor unit discussed locking caps for first floor and owner wishes to install. Re-charged second floor system and added UV dye. Installed new locking caps for first and second floor unit and chemically cleaned both condensers and tested all OK

Our technician arrived on site for water leaking into the basement from the foundation wall. He checked both sump pumps and found them both working. He noticed the wall that was wet was right next to where the sump pump discharge goes out.  He went outside and found where discharge comes out. Noticed everything with that was intact and the underground system was draining properly. He notice, there is a slight gap between the front porch and the foundation wall. The technician informed the customer that the leak could be due to the amount of saturation in the ground. 

The technician performed a cooling psa for an existing customer. He replaced the customer supplied filter and left the system operational. During the inspection, he found the expansion tank on water heater leaning and full. He discussed this with customer and explained the problem with it hanging the way it was as well as the bladder being compromised. Went over pricing with customer and he selected a solution was picked for repair. He shut off water to heater and drained it down. Then removed the expansion tank and re-piped it slightly to have new tank hanging properly. He then turned the water back on to heater and bled air from lines.

Or technician performed a cooling psa, and flushed the condensate line with bleach and water. He also replaced the customer supplied filter. He also checked the condenser, as the system called for 12* of sub cooling, well within parameters. The compressor amps were good as well as capacitor and he left estimate for condenser coil cleaning.

Upon arrival our technician met with the homeowner to perform ac maintenance on 2 units. The 2nd floor unit is operating properly and he replaced the air filter as per owners request. He found issues with mold in air handler and provided options to address with the customer. The 1st floor unit now has a replaced filter. He found no issues with the indoor unit. The outdoor evaporator for both floors are impacted and provided options to address. At this time the owner went with the complete option. We will clean both condensers to ensure all debris is removed to allow system to operate properly and keep any additional strain off of the compressor. We will install new UV protection and second floor coil to avoid any further growth and keep all air in the home from bacteria or debris. 

Our technicians Shakil, Washington, and Carvel went to the customers home to installed two indoor Mitsubishi units and one condenser. The installed the linesets, electrical and drain lines. They also connected lineset to the unit and strapped it up. The outdoor condenser was leveled and set on the pad.

Our technicians Shakil, Washington, Carvel, and George installed three indoor heads and one condenser. They installed the line-sets, electrical and drain lines. They also installed line-hide along side of house. They added three drain pan sensors and sealed all holes and connections. The tech ran a test and everything it’s working properly. WE finish up by giving the customer a walk through on everything.

Upon diagnosis found only 9-volts being emitted off terminals which means neither indoor units are operating. The technician proceeded to inspecting indoor electrical components and found on kitchen unit switch that had been disconnected and the unit located on second floor workout room has 4” of clearance against the right hand side where electrical and connections to would go, this particular unit is a Floor Mount which requires special wiring. Shakil replaced two drain pan switches, and one fuse in condenser.

The customer stated that his downstairs Mitsubishi air conditioning unit is not cooling.  The technician found the filter very dirty and cleaned it.  The air filter now is in clean condition and blower wheel and coil indoors is in decent condition for the cassette ceiling mounted split unit. The outdoor condenser was indicating a low charge causing the unit to freeze and give an error code at indoor thermostat. He confirmed findings with the tech support and advised charging unit.  

A Pipe Works Services technician arrived onsite for a slow drain issue. After speaking with the customer, she informed him it was the 2nd floor tub again. He removed the stopper and snaked the line with handheld machine. He then removed hair and soap residue from the line. The tech advised the customer to get a hair catcher for the drain to prevent this from continually happening. 

The technician arrived onsite for a clogged shower drain in bathroom on 2nd floor. He turned the shower on to test how bad it was and the drain filled right up. He snaked the drain with a handheld machine but was unable to get through trap, felt like cable was hitting something solid and kept getting caught. He vacuumed water out of drain and found trap was very old metallic piping and was closing up due to scale. Discussed findings with customer and advised having the ceiling downstairs in the dining room opened up and replacing the trap. We will then discuss options for replacement of the trap as well as options to replace the entire shower drain line and the trap.

Our technicians supplied and installed a Lennox condenser and coil with new line set. The evaporator coil was adapted to the existing drains and duct work. The system was tested, and they left it operating normally. They replaced 3 thermostats with new EcoBee thermostats. Each thermostat was tested for heat and AC. The tech then walked customer through the job and how to use new thermostats. 

Our technician arrived at the customers home to installed a Lennox condenser and coil with new line set. The evaporator coil was adapted to the existing drains and duct work. The system was tested and left operating normally. He replaced 3 thermostats with a new EcoBee thermostat. Each thermostat was tested for heat and AC. He walked the customer through the job and how to use the new thermostats.

Our technicians Chris and Shakil installed a Lennox furnace, coil, condenser and lineset. They connected to the supply and return ductwork. The technicians repiped the drains and flue. Then they sealed all holes and connections. Additionally, they did a combustion test and everything is working properly. They gave the customer a walk through on everything to ensure ease of use. 

Our technicians Chris, Shakil, and Pablo installed a condenser, air handler and lineset and drain lines. They also reconnected to an existing supply and return ductwork. The technicians brazed the lineset to unit. They also installed drains and thermostat wire while charging the unit. The tech then sealed all holes and connections. They tested everything it’s working properly after the installation was complete.

Our technician found the customer's air filter was dirty causing airflow restrictions. This was contributing to the freezing of the coil but the main reason for freezing is system is undercharged. He also found a pitted and charred contractor. The compressor is pulling high amps and testing weak. 
He advised the customer that the system is from 1989 and he is aware replacement is needed. He presented customer with options. 
He advised this along with other components can fail at any time due to his 30 year old system past average life expectancy of 15 years.  

Upon arrival our tech met with the homeowner. He ran the system and checked possible issues and found nothing to do with system. The noises coming from airflow through ducts and cannot be adjusted by turning blower speed down. Customer is happy with findings and understands it is not the system causing the issue. 

Upon arrival our technician met with homeowner and inspected the evaporator coil, which was frozen. When he returned to diagnose the system and he found multiple issues. The tech provided options to owners and they will be installing a new system.

Our technician arrived on site to replace a Moen shower cartridge in the second-floor hall bath. He shut the water off to house and removed the shower cartridge from the valve body in the wall. The tech installed the new customer supplied cartridge and turned the water back on to test for any leaks.  The tech replaced the shower trim and ran tub and shower to test for proper operation of everything.

Our customer stated he has no AC on second floor. Upon diagnosis the technician found the wet switch triggered causing outdoor unit to be interrupted by a switch. The tech cleared up water on pan and tested drain line by pouring bleach down the drain, and continued with water, no clog was found. The outdoor refrigeration levels were good, and most likely during the testing of the drain process the initial bleach down the line must have cleared any small debris allowing water to drain properly. He also found upon further diagnostics that vent cap was removed causing water to retain on indoor coil.

Upon arrival our technician met with the homeowner in Summit, NJ. He diagnosed the first floor system and found issues with the electrical. The customer requested to perform the same repair for second-floor condenser to ensure there were no additional issues in the future. He installed a new voltage absorb-er to attempt to start the compressor. One system is up and running and we made sure there were no other issues. We installed a new surge protection and chemically cleaned the condenser. 

This customer stated they had water on the floor last year as the air conditioning had a leak. Upon inspection the technician found the entire basement floor wet and full of water. He inspected and checked the water heater, only a year old and it had no signs of leakage. The tech also inspected the HVAC equipment and found the drain was not clogged and the pump working correctly. The refrigerant charge was fine as well. After further inspection, the customer mentioned the dryer hasn’t worked and has been running for an hour and a half. After inspecting our tech found the dryer vent full of water backing up into dryer. He then found the outdoor perimeter drain outside the dryer vent on the outside of the home showing signs of back up due to heavy rain. The exterior rain had backed up and over flowed into their home through dryer vent. Our technician was able to problem solve beyond just plumbing issues to bring a logical solution for this customers problem.

Our technician arrived on site and found the tub in master bathroom was getting hot water no matter what handle was turned on. The tech removed the panel to look underneath and found the piping to the mixing valve was done incorrectly. The hot and the cold sides were piped directly to the valve and the mixed side came out and went to both handles.  He cut out piping at the valve and re-routed from the basement up under the tub and properly piped through the mixing valve to the tub filler. He adjusted the temperature so the hot side produced approximately 120° water and the cold side was cold. 

Our installation technicians installed and supplied a Weil-McLain steam boiler with a hot water coil. The techs removed old controls for the circulator pump and installed a taco zone control . additionally they ran a new conduit to the ceiling and replaced the junction box with feeders. The techs assembled new boiler in the basement and began the piping.

They reused all existing piping in the layout. The only thing that was changed was the piping for the hot water loop. Lastly they tied in the return and water supply, followed up by testing the system. Before leaving the job they gave instructions to the homeowner on how the system works and proper maintenance. 

Our technicians were scheduled to replace and old furnace in Scotch Plains, New Jersey and replace it with a new Lennox furnace and new Aprilaire thermostat.  The technicians removed the old furnace first. The technicians reconnected the gas line, chimney pipe, and low voltage wire. Our electrician installed the new Aprilaire digital thermostat and tested the system post installation. Everything was working properly, and the techs gave the customer walk through on programming the thermostat and instructions for maintenance. 

The homeowners loved the new digital thermostat as it should save them money by adjusting the temps while no one is home during the day. 

Our technician was sent to a home for an HVAC diagnostic and upon examination found that the current 4 wire Honeywell zone valve is not functioning properly. The heat zone thermostat closes the heat circuits and then energizes the zone valve via a 120 to 24v 40VA transformer. However the end switch wires he found there is no contact made meaning the internal valve component are not working properly. The tech tested the secondary zone in this hydronic system on the steam boiler and that zone valve during a call for heat did close the end switch. He replaced the zone valve and re-wired the system, also bled out the zone, additionally he inspected the kicktoe heater for operation, one of the two is not circulating on the fan side, Then and after removing a bit more air from the system managed to close the internal thermostat on that kicktoe heater. The valves to remove air on kick toe heaters are not good and should be changed out. 

The winter temperatures finally arrived in New Jersey and as people turn their heat on HVAC calls increase. Mary R. in Berkeley Heights, New Jersey discovered her old boiler needed to be replaced. Our technicians supplied and installed a Crown steam boiler to this customer to make sure her pipes do not freeze. The header piping had to be done because it was incorrect and the boiler was also turned perpendicular to the opening of the door to fit the new piping.  The techs also performed a combustion test. The system was fully tested, and left operating normally. The technician walked the customer through the job. 

We received a call from a customer who needed to replace her water filters in her home in Summit, NJ. The technician arrived on site and the customer stated that she would like to replace her water filters and that it hasn’t been replaced in almost a year. He found that the customer had American Plumber  water filtration system underneath the sink. They needed to replace both filters and he then took down the model number which was a match the Delta Faucet in the kitchen. The water was not coming out with hot water and he advised the customer that the cartridge not working and he replaced it with a new one. 

Our Happiness Specialist from the call center received a call for a failing boiler system in Westfield, NJ. Our System Design Specialist went to the home and gave a quote for a Lennox hydronic boiler and an Aprilaire thermostat. Our Installation crew went to the home to install the unit and also installed an expansion tank and zone management control board with 4-6 zones. Our electrician installed the thermostat and also connected the electrical wires to the boiler. After the installation the technicians gave the home owner a demonstration on how to operate the thermostat and gave them info on yearly maintenance. 

We recently had a customer call in because they had a leaky pipe in their attic. When the technician arrived he found the main 2 inch exhaust pipe came undone.  The technician needed to cut out both sides of the section and install a new complete piece of pipe. The pipe was located in the attic through a crawl space which he needed to access. The tech got approval for the repair and replaced the bad section of which is currently operational. After inspection and once the equipment is turned back on he found the original company that installed the equipment. The unit is now back in service and the leaking has been corrected.

Our Installation technicians Jose and Alfredo were sent to a customer's home in Summit, New Jersey to install a new gas Lennox Furnace. First the technicians removed the old broken system and returned it to our recycling area at the office. They disconnected the gas, electric, and pvc and replaced it with all new and reconnected. The techs tested the system after the install to make sure everything was working properly. The techs also showed the work to the customer and answered any questions they might have before leaving the job. 

Our HVAC technician was called to a home to perform a PSA for a customer. When he arrived to perform the maintenance the system needed a full cleaning on the boiler, skim boiler, and a steam cleaning to the system. He also had to replace 3 vents in home with proper size for the Gorton vents. He also tested the system, and advised the customer that the radiator in the master bedroom runs through a crawlspace area that’s extremely cold and has heavy drafting. The vent in this radiator prior to repairs was completely clogged, now the system is functioning properly.

A customer called in requesting an estimate for a whole house water softener. Tech arrived on site and began evaluating the area to determine where a water softener could be installed. Tech presented the customer with an estimate and the customer decided to move forward with the work. The office spoke to the customer and scheduled the installation with the customer. The tech returned to the customer's home and installed the water softener and made modifications to the water lines in the home.  Once the softener was installed the tech set up the softener and put it through a full cycle and checked for leaks. Tech then filled the brine tank with salt and programmed the softener based on the needs of the customer. Tech went over the operations of the softener with the customer. The softener was left fully operational upon departure and the customer was very happy with the work and loves her water now.

A long time Pipe Works customer called us to schedule her regular heating maintenance.  Her membership includes a complimentary plumbing inspection. The technician completed the plumbing inspection and found the customer's water to be very hard. The technician presented options to the customer for some plumbing repairs as well as a whole house water softener to combat the hardness of the water. The customer decided to proceed with the installation of the whole house water softener.  The technician proceeded to shut off the main water supply line to the house.  The technician then re-piped the water line in order to accommodate for the water softener.  Next, the technician cut into the main drain line to pipe in a trap with a vent and check valve for the water softener discharge. The technician then ran the system through a regeneration cycle. The water softener was working properly and no leaks were detected. The technician then went over operations of the softener with the customer and explained about salt deliveries. Customer was very happy with the new water softener.

Customer called in stating they have a toilet that will not stop running. Upon technician arrival, the toilet was inspected. The technician determined that the toilet would need to be rebuilt. The technician replaced the flapper and fill valve, tank lever and gaskets to maximize flush efficiency. The technician then removed the toilet replaced the wax ring and reset the toilet. Once all work was completed, the technician tested the toilet by performing multiple flushes to ensure toilet was working properly and was no longer running.  The technician then brought the customer into the bathroom to show them how the toilet was no longer running and was working properly. The customer was satisfied with work and the toilet was left working properly. 

Customer called in stating the boiler would come on but not send any heat to the kitchen. She stated the unit would overheat and shut down without producing any heat. Upon arrival, the technician performed an inspection of the boiler. The technician found the unit to be a 3 zone system with an indirect water heater. The technician tested each zone through the thermostat. It was determined that the zone valve would not open when calling for heat and could not be manually opened either. An estimate was provided to replace the zone valve and purge the system. The customer agreed and the technician proceeded with the work. The technician purged the system and re-wired the zone valve to the control board. The technician then tested the zone through the thermostat to ensure that the zone was producing heat to the kitchen loop. The technician went over the work with the customer so that she could see everything was operating properly. The system was left working and the customer was happy with the work.

The customer called in stating that she has a toilet that runs constantly and her tub is clogged. The technician arrived on site and spoke to the customer about the issues she was having. He then visually inspected the tub and toilet. The technician determined that the flapper in the toilet needed to be replaced. The technician presented the customer with options to replace the toilet flapper and snake the tub. The customer accepted and decided to proceed with the work. The technician removed the tub overflow and snaked the line. There was a lot of hair in the drain which was causing the back up. The technician then isolated the water to the toilet and drained the tank. The old flapper was removed and a new flapper was installed. Once the new flapper was installed, the technician turned the water back on and tested the toilet by flushing it multiple times. There were no leaks and the toilet was no longer running. The work area was cleaned up and the technician brought the customer into the bathroom to go over his work. The customer was very happy that the issues were able to be resolved so quickly.

Customer called in stating the valve under her kitchen sink was leaking. Upon arrival, the technician met with the customer to discuss the issue. The technician then visually inspected the area under the kitchen sink and found the shut off valve was leaking. The technician presented the customer with an estimate to replace the shut off valve and the customer decided to proceed with the work. The technician shut off the water and removed the old valve. He then installed the new shut off valve. Once the work was complete the technician turned the water back on. He then ran the sink to check for leaks and none were found. The technician went over the work with the customer who was happy to have use of her kitchen sink again.

Customer called in stating their shower was not getting hot and the water pressure is not good. The technician arrived at the property and spoke to the customer about the issue they were having with the shower in their daughter's bathroom. The technician then gained access to the daughter's bathroom. The shower had very little water pressure and there was no hot water. The technician presented the customer with options to restore pressure and hot water to the shower. The customer decided to proceed with the work. The technician isolated the water supply to the shower. Next, the handle and trim kit were removed. The technician removed the existing cartridge and replaced with new. He then removed the shower head and cleaned the sediment off the screen. The technician then adjusted the anti-scalding device to increase the hot water to required temperature. The technician then reinstalled the trim and handle and tested his work by running the shower. The pressure and hot water were restored. The work area was cleaned up and the technician brought the customer in to go over his work. The customer was happy that the water temperature and pressure were restored and glad to be able to have use of the shower again.

Customer called in because they have a high hat that goes out even though the bulb has been replaced multiple times. Upon arrival, the technician spoke with the customer about the issue they are having and the customer expressed that she believed the housing was loose. The technician assessed the the recessed fixture in the upstairs bathroom which constantly burns out bulbs. This is a 4" low voltage fixture with MR16 lamps, the technician noted that these bulbs commonly burn out sockets due to the extreme working temperatures of the bulbs. The technician removed the bad lamp and found 1 pin connector burnt which indicated a failed socket. The technician replaced the socket and all the MR16 bulbs were replaced with LED bulbs. Once work was complete the technician brought the customer in and went over his work with her. She requested that the technician leave her a few additional LED bulbs so she could replace existing MR16 bulbs in other fixtures. The customer was happy with the work and glad that this issue was finally resolved.

Customer called in stating she believed there was a pipe leaking in her basement because there was water and mud accumulating on the basement floor. The technician arrived on site and spoke with the customer about the issue she was having. The customer showed the technician to the basement. The technician found that the customer had a back up in the laundry sink and the drain for the washing machine. The technician tested the drain and all the lines in the house to make sure it wasn't the main line, which it was not. The technician noticed that when he ran the kitchen sink the laundry sink began to fill up. The technician presented an estimate to snake the kitchen line and the customer decided to proceed with the work. The technician removed the trap and snaked the line. He found a lot of build up in the line and he let the customer know what he found. Once the technician was done snaking the line he ran the hot water for about 5 minutes to ensure the line was cleared, which it was. While he was there, the customer also asked him to re-pipe the exhaust line for the drier due to a separation in the current exhaust.  The technician removed the existing exhaust piping and replaced with new. Once all work was complete and the area cleaned up, the technician brought the customer down to the basement to go over the work. The customer was happy that there would no longer be any issues with the laundry sink backing up or any further issues with the dryer exhaust line.

Customer called in stating her toilet was not working properly and the kitchen faucet was leaking. The technician arrived on site and spoke to the customer. Customer showed technician to the 1st floor half bathroom and stated the toilet takes a long time to fill and that she has had to replace the flapper on multiple occasions. The technician inspected the toilet which seemed to be operating properly but upon inspection of the tank, the technician noticed calcium build up on the flapper and bolts inside the tank. The technician explained his findings to the customer, she then took him to look at the kitchen sink. The issue was with the faucet and she said sometimes the handle feels damp or wet. The technician inspected the faucet and noticed hard water stains. He performed a water test for hardness and it resulted in 20gpg, which indicates extremely hard water. The technician presented the customer with options to repair and replace the kitchen faucet and also presented options to install a water softener since the hard water in the home is causing many of the plumbing issues. At this time, the customer chose to move forward with repairing the kitchen faucet. The technician changed the cartridges on her existing faucet and tested for leaks. No leaks were found and the faucet was left working properly. The technician cleaned up the work area and went over his work with the customer. The customer was happy with the work and was glad the kitchen sink was no longer leaking.

Customer called in stating the water heater was not staying on. Upon arrival, the technician met with the customer to discuss the issues he was having. The technician visually inspected the water heater and found that the pilot would not stay on. The technician presented an estimate to replace the water heater as well as an option to replace the gas valve and pilot assembly on the  water heater. The customer decided to proceed with repairing the water heater. The technician removed the existing gas valve and pilot assembly and replaced with new. The technician then ignited the pilot and turned the water heater on. At this point the relief started to blow so the technician presented an estimate to replace the relief valve and also an estimate to replace the PRV expansion tank and relief. The technician checked the water pressure which was 155 PSI and very high. The customer decided to proceed with replacing the high and low pressure PRV's. The technician shut the water to the home off and removed the existing PRV. He then installed a new high pressure and low pressure PRV. Next, the technician repiped the line to accommodate for the installation. The technician then turned the water on to check for leaks. No leaks were found. The technician found that the shower in the bathroom was leaking due to the high pressure. It appeared to have blown out the cartridge due to the high pressure. The technician provided an estimate to replace the cartridge and the customer agreed. The technician removed the existing cartridge which broke due to rust and calcium up. The technician had to break the cartridge and remove it piece by piece. He then installed the new cartridge and connected the trim. The technician then turned the water back on and tested his work to ensure everything was working properly. The technician then went over everything with the customer. The customer was happy with the work and pleased that the issues had all been resolved.

Customer called in stating the boiler was making noise. Upon arrival, the technician checked in with the customer. The customer described the noises she was hearing in the baseboards to be like dripping sounds. She stated this was only happening in one section located on the second floor.  The technician turned on the heat to hear the noises coming from the baseboard. The technician noticed it sounded like expansion. The section of baseboard was getting hot so he did not believe it to be air bound. He allowed the zones to run and everything seemed to be working properly. The customer asked the technician to bleed out the boiler zones. The technician advised the customer that there is likely no air but the customer wanted the technician to show her how to bleed out the loops. The technician provided the customer with pricing to purge out the boiler zones and the customer approved. The technician purged out both zones with the customer present so that she could see the process. There was no air within the system. The technician cleaned up the work area and left the system operating properly.

A customer called in stating there was water in the basement and the water heater was leaking. Upon arrival, the technician checked in with the homeowner who showed the technician to the basement. The technician noticed that the water heater was leaking, the expansion tank was from 2017 and the pan underneath had water in it. The technician removed the pilot access cover and felt the inside of the heater between the tank and the insulation. He found the bottom of the jacket to have rusted water in it. At this point the technician let the customer know that the water heater would have to be replaced. The technician provided the customer with an estimate to replace the water heater and the customer accepted. The technician drained down, disconnected, and removed the existing 50-gallon gas water heater. He then furnished and installed a new 50 gallon Bradford White gas water heater with a new drain pan and adapted the new water heater to the existing gas line. He then furnished and installed a new Taco automatic water shut-off valve with a sensor. He placed the valve on the cold water supply line. He then installed the Taco module and mounted it to the water heater and placed the sensor in the pan. He then adapted to the existing exhaust piping and secured it accordingly. At this point, the technician filled the heater and checked for leaks. No leaks were present and everything was working properly. The technician then cleaned up the work area and went over everything with the customer. 

A customer called in stating their boiler was leaking. Upon arrival, the technician checked in with the homeowner and began to address issues with the boiler. The technician found a very old and rotted "air can" vent to be leaking. This was causing water to run into the jacket of the boiler and leak on the top of the heat exchanger. Water was leaking into the burner compartment. The technician inspected the boiler and found the existing Weil-McLain to be in fairly poor condition. There was a flow check on the supply that was fairly rotted. The technician advised the customer that in order to resolve the active leak issue the air can would have to be replaced. The tech advised the customer that replacing this can carry risk due to the amount of rot on the connecting pipes; the removal of this air can may cause the threads to snap off which cannot be repaired. The technician advised the customer that if this happened the boiler would need to be replaced. The customer decided to proceed with the work anyway. The technician partially drained down the boiler and removed and disposed of the existing air can. He then furnished and installed the new air can and adapted all existing piping and fittings. He then refilled the boiler and purged out the loops. At this time, the boiler was left working properly. 

A customer called in stating the toilet was leaking. Upon arrival, the technician checked in with the customer and discussed the issue they were having with the toilet. The customer showed the technician to the bathroom and explained they were constantly finding water pooling around the base of the toilet. The technician tested the toilet and by the third flush water started to leak out from under the base of the toilet. The technician then presented the customer with options for repair. The customer decided to proceed with work. The technician isolated the water to the toilet and pulled the toilet. He then replaced the wax gasket and reset the toilet. Once the toilet was reset the technician tested the toilet and found it was now leaking from the bolts. The technician spoke to the customer and the customer wanted to proceed with replacing the gasket and bolts as well. The technician replaced the tank gasket and tank bolts and tested them again. There were no leaks. The technician cleaned up the work area and went over his work with the customer. The customer was very happy that the toilet was no longer leaking.

A customer called in stating the water heater was leaking. Upon arrival, the technician spoke with the customer who showed him to the water heater. The technician found the 50-gallon water heater leaking. The technician presented options to the customer to replace the water heater. The customer decided to proceed with replacing the water heater and expansion tank. The technician shut the water to the house off and disconnected the existing water heater from the gas and water lines. He then drained down the water heater and removed it. Next, he installed the new water heater. He connected the gas, water, and exhaust and filled the water heater. He then ignited the pilot and turned the water heater on. The technician checked the unit for leaks and none were found. The technician cleaned up the work area and went over everything with the customer. Everything was left working properly and the customer was happy to have hot water again.

A customer called in stating he needed some parts on his faucet replaced. Upon arrival, the technician checked in with the customer who provided him access to the kitchen sink. The customer let the technician know that he has a lifetime warranty on his Moen faucet and Moen sent him replacement parts so the customer wanted to have the faucet rebuilt. The technician visually inspected the faucet and provided the customer with an estimate to rebuild the faucet. The customer decided to proceed with the work. The technician isolated the water from the existing faucet and disassembled it. He then installed new gaskets and o-rings on the cartridge. He then installed the new gasket and cartridge nut and installed the new faucet spout and single lever arm with trim. Once this was done, he restored the water and tested the faucet for leaks. None were found and the faucet was left working to manufacturer specifications. The technician cleaned up his work area and went over the work with the customer who said the faucet works better than it had in years.

A customer called in stating that they had no heat and the boiler was not working. Upon arrival, the technician checked in with the homeowner who stated there was no heat. The technician noticed the customer had an older Weil McLain hydronic system that has components that are starting to rot and corrode. The technician found the pilot light was out when he arrived. The technician advised the customer that due to the age and condition of the boiler they should consider a replacement. The technician called a specialist who was able to quote to replace the boiler which the customer decided to proceed with. The installation was scheduled and as a courtesy, the technician attempted to get the boiler running temporarily until the installation of the new boiler. The technician attempted to light the pilot but was unsuccessful. The technician offered to replace the thermocouple in order to get the heat working for the night and the customer agreed. The technician then shut down power to the system and turned off the gas valve. He disassembled the burner tube and thermocouple assembly and replaced it with 36". The technician then lit the gas valve in the pilot position and the pilot stayed lit. The thermostat was calling for heat and the boiler is running. The next morning the install crew returned to the customer's home to replace the boiler. The crew disconnected the existing boiler from the heating, gas, and electrical lines and the flue. They then installed the new boiler and readapted all heat, gas, and electrical lines. The new boiler was then rewired by the electrician and he connected the pump and the wireless stat controller. Once everything on the new boiler had been adapted, the system was purged out and tested. The unit was working properly to the manufacturer's specifications. The installers cleaned up the work area and went over everything with the customer. The customer was happy to have a brand new boiler so there would not be any further issues where the heat stopped working.

A customer called in stating the relief valve on the water heater is leaking. Upon arrival, the technician checked in with the customer and found the PRV not working and the house water pressure at 100 PSI. The technician presented options to replace the PRV and relief valve. The customer decided to proceed with the work. The technician needed to order materials so it was agreed that the technician would return the next day. The next day, the technician arrived with materials to complete the work. First, he shut off the valve for the water supply. He then cut out the old PRV and reconfigured the line to accommodate for the new high and low-pressure PRV. He then removed the existing hot water relief valve and replaced it with a new one. At this point, the technician turned the water back on to test for any leaks, no leaks were present. The technician made sure everything was working properly then cleaned up the work area and went over his work with the customer. 

A customer called in stating that his sump pump was not working and the pit was almost full. Upon arrival, the technician checked in with the homeowner to discuss the issue he was having. The customer provided the technician access to the basement where the technician found an overflowing sump pump pit and a partially flooded finished basement. The technician noticed a high water table and areas of the backyard that were pooled and puddled with water. He also noticed the storm drains were filling constantly with a combination of rain and melting snow. The technician found the outdoor discharge piping to the 3" storm drain was done incorrectly as well as the discharge line in front of the home. The technician presented the customer with options to replace the sump pump. The customer decided to proceed with replacing the sump pump,  re-piping the sump pump in the closet area, properly pipe the indirect waste line and relocate the sump pump discharge in front of the house. The technician ran a transfer pump to clean out the basement to alleviate storm drain water filling the sump pump pit. Next, the technician removed the existing sump pump and noticed the check valve was never properly secured and 1 1/2" PVC discharge line was piped behind the finished wall with no glued connection, potentially being the cause of basement flooding when the pump pit filled. The technician opened a section of sheetrock to expose the drain discharge line. He then re-piped 1 1/2" discharge line and check the valve from the new sump pump and secured it to the wall with straps. He then re-piped the outdoor discharge line and added a 4x3 PVC reducing coupling. The 1 1/2" line discharge is plumbed inside of fitting hub but not sealed in the event that the storm drain freezes. He then relocated the front discharge line and capped the existing line in the ground. The penetration through the siding was sealed with silicone and the offset discharge line pitched toward the front yard. The technician cleaned up the work area and went over all his work with the customer who was happy to have a functioning sump pump again.

A customer called in stating they had a pipe burst in the basement and had to turn the water off, they were also interested in getting a quote for a water heater. Upon arrival, the technician checked in with the homeowner who provided access to the area of the leak. The technician noticed a leak on the baseboard heater and the water heater was not working. The technician presented estimates to replace the water heater as well as replacing a section of the baseboard and the customer accepted.  The technician began by isolating the water to the water heater and draining down the existing water heater. He then disconnected the water line and gas line and disconnected the flue vent. The technician then removed the existing water heater and installed the new one. Once the existing water heater was removed, the new water heater was installed along with an expansion tank since the customer has a PRV on the line and the water and gas lines reconnected. He then reattached the flue venting to the new water heater as well. The technician then removed the leaking section of the baseboard heating system and installed a new 5-foot section. Once all work was complete he turned the water back on to ensure that there were no issues. Everything was working properly and not leaking. The technician cleaned up the work area and went over everything with the customer.

Customer called in stating the kitchen sink was backing up. Upon arrival, the technician spoke to the customer regarding the back up and and visually inspected the sink. The technician found the dishwasher tail piece was broken at the threads and was pulled apart by the homeowner when he attempted to snake the drain himself. The customer has older plumbing under the sink with shark bite fittings and corroded water supply shut off valves. The technician presented the customer with options to repair. The customer chose to replace the dishwasher tail piece. The technician isolated the water and turned off the water to the sink. He then removed the existing tail piece and and installed new. He then adapted the new tail piece to the existing p trap and reassembled the dishwasher discharge drain hose to the tail piece. Once this was done, the technician turned on the water and turned the faucet on to test for leaks. The technician let the water run for a while to ensure it did not back up, which it did not. The technician cleaned up the work area and went over his work with the customer. The customer was happy that the sink was flowing properly and there was no more backup.

Customer called in for a commercial property that was having a leak near the slop sink in the employee bathroom. Upon arrival, the technician checked in with the store manager. The technician gained access to the back area behind the car lifts and located the slop sink. The technician found the slop sink to be in very poor condition and the cold water supply line had broken away from the existing faucet. When the technician arrived the water supply line to the building had already been shut off so he was not able to check if there were any other leaks. The technician presented the manager with options to repair and replace the slop sink. Estimates were emailed to the decision maker who chose to replace the supply lines and shut off valves to the existing slop sink.  The technician removed the slop sink to access hot and cold domestic water lines. He then cut off the existing shut off valves. He installed new shut off valves and restored water to the building. Next, he checked for leaks and none were found. He then installed new braided supply lines and re-installed the existing slop sink. The technician restored the water at the shut off valves and tested for leaks, none were found. The technician cleaned up the work area and went over his work with the customer. The customer was happy that the sink was no longer spraying water. 

The customer called stating their thermostat was not working and there was no heat on the first floor. Upon arrival, the technician checked in with the customer who granted access to the furnace. The customer has a 90% furnace which conditions the first floor. The customer said they were having trouble with the thermostat and showed the technician where it was located. The technician visually inspected the thermostat and noticed it needed batteries. The technician replaced the batteries but the screen remained blank. The technician then tested the furnace to ensure it was working when not controlled by the thermostat, which it was. The technician then presented the customer with options to replace the thermostat. The customer chose the standard programmable thermostat option. The technician disconnected and removed the existing thermostat and replaced it with a new programmable thermostat. Once the new thermostat was connected and installed the technician tested it to make sure everything was working properly which it was. The technician then performed a complimentary combustion analysis to ensure the furnace was in good working order. The technician cleaned up the work area and went over everything with the customer who was happy to have the heat restored. 

Customer called in stating his bathroom faucet was dripping and will not shut off. Upon arrival, the technician checked in with the homeowner who provided access to the 2nd floor guest bathroom. The customer stated the faucet would not fully shut off. The technician visually inspected the faucet and the shut off valves under the vanity and found them to be frozen in the open position. The technician presented the customer with options to replace the faucet and the shut off valves. The customer chose to proceed with work. The technician shut the water to the home. He then cut out the existing shut off valves under the sink in the 2nd floor guest bathroom and installed new. The technician then restored the water to the home and tested for leaks, none were found. The technician then removed the existing faucet and installed the new repair kit. He then reinstalled the handle and trim to the faucet and tested for leaks, none were found. The technician cleaned up the work area and went over his work with the customer. The customer was happy that the faucet was no longer leaking. 

Customer called in stating the furnace located in the crawl space was not heating. Upon arrival, the technician checked in with the homeowner who granted access to the furnace. The technician performed a visual inspection of the furnace. He found the inducer motor was stuck and not engaging. The technician presented the customer with options for repair. The customer chose to only replace the inducer motor at this time. The technician went to the supply house and picked up the motor. He returned with the part and disconnected the existing motor and replaced with new. He then started up the furnace which began to heat the house. The technician tested all operations of the furnace and performed a combustion analysis. The technician then cleaned up the work area and went over his work with the customer. The unit was left working properly.

A customer called in stating the bathroom sink drain was clogged. Upon arrival, the technician checked in with the customer who provided access to the master bathroom on the second floor. The customer stated that his wife's sink was not draining and he believed it was clogged with hair. The technician presented options and the customer chose to proceed with work. The technician removed the trap and pop-up strainer and ran the snake. The technician removed a huge clump of hair that was completely obstructing the drain line. He then reinstalled the trap and pop-up strainer and tested the sink by running the water. The sink was draining properly. The technician then cleaned up the work area and went over his work with the customer. The customer was happy to have use of the sink again.

A customer called in stating he has a pressure relief valve on his water heater that is leaking. Upon arrival, the technician checked in with the customer who was granted access to the water heater. The technician visually inspected the water heater and found the relief valve leaking, the expansion tank was full of water and the pressure of the water was fluctuating. The technician presented estimates to fix the issue and the customer decided to proceed. The technician shut the main water supply down. He then removed the existing pressure relief valve and re-piped the line to accommodate the new pressure relief valve. The technician then replaced the relief valve and the expansion tank. Once he was done he turned the water back on and tested for leaks. None were found. The technician then cleaned up the work area and went over his work with the customer. 

Customer called in stating they have a radiator that is leaking. Upon arrival, the technician checked in with the homeowner who granted access to the leaking radiator. The technician visually inspected the radiator and found the valve needed to be replaced. The technician provided options for repairs and the customer decided to proceed with work. The technician cut off the radiator valve from the stream line and also capped off the nipple for the valve to the radiator. Once this was done the technician tested the valve by running the unit. The radiator became hot to the touch and began heating the room. The technician then cleaned up the work area and went over his work with the customer. The customer did not recall the last time this radiator worked or the last time there was heat in this room. 

Customer called in stating the slop sink drain pipe rotted out and they wanted it looked at. Upon arrival, the technician checked in with the homeowner who granted him access to the slop sink area. The technician visually inspected the slop sink and presented the customer with estimates for repairs. The customer decided to proceed with the replacement of the trap and tail piece. The technician isolated the water supply and turned the water to the slop sink off. He then cut out the existing trap and tail piece and replaced with new making all necessary connections. He then turned the water back on and tested the sink by filling it up with water. No leaks were present.  The technician then cleaned up the work area and went over his work with the customer. Everything was left working properly and the customer was happy to have the problem resolved.

Customer called in stating there was a leak in the basement and they were not sure where it was coming from. Upon arrival, the technician checked in with the homeowner who granted him access to the basement. The technician visually inspected the area where the leak was and found that the condensate pump discharge line was leaking from 2 different locations. The technician presented the customer with options to make repairs. The customer decided to proceed with the work. The technician removed the old copper discharge line that had corrosion and replaced it with new 3/8 plastic tubing for the discharge line. The technician then cleaned up the work area and went over his work with the customer. The customer was happy that the leak had been located and repaired. 

Customer called in stating he had a water heater installed by another company and it failed inspection and they wanted it looked at. Upon arrival, the technician checked in the homeowner who granted him access to the basement mechanical room. The customer stated they are in the process of selling the home and they failed inspection on the water heater. The inspection failed due to a back pitched flue line from the water heater to the chimney. After further inspection, the technician determined the only way to get the required pitch would be to remove the existing water heater and install a low boy water heater. The technician presented the customer with his findings and an estimate and the customer decided to proceed with the work. The technician began by isolating the water to the existing water heater and drained down the tank. He then isolated the gas supply and removed the drip tee from the gas valve. The technician then cut out the existing water heater and removed. The technician then placed the new water heater in the designated location in the mechanical room. He then ran new inlet and outlet lines and made all necessary connections. He added a section of 4" flue pip and secured with zip screws and tied it into the existing gas line with new connections. At this point the technician turned the water supply back on and filled the tank with water to test for leaks, none were found. He restored the gas and lit the pilot. The technician then cleaned up the work area and went over his work with the customer. The customer was happy to have everything up to code.

Customer as having a water softener installed by Pipe Works and wanted a dedicated outlet installed for it. Upon arrival, the technician checked in with the homeowner who granted access to where the softener was being installed. The electrician spoke to the plumber who was already onsite and was told where the outlet should be installed. The technician found there was an existing box in the ceiling above the work area. The technician removed and rotated the box so that the outlet would be positioned parallel with the joist. He then re-installed the outlet. He plugged in the water softener to test that all was working properly. The technician went over his work with the customer and showed the plumber where the outlet was for when he completed the install of the water softener. The customer was happy with the work performed. 

Customer called in because she received an alert while on vacation that her furnace was not coming on. Upon arrival, the technician checked in with the homeowner who said there was no heat in the home. Due to the temperature being warm, the technician set the thermostat to call for heat. The technician then inspected the furnace and found the inducer motor was seized and would not turn. The technician also found the pressure switch that shuts down the burners if there is a blockage in the flue was also bad and needed to be replaced. The technician presented customer with estimates to do the work and the customer chose to proceed. The technician removed the existing pressure switch and inducer motor and replaced with new. He then visually inspected the unit and found that when the thermostat called for heating the burner lit up and the inducer motor engaged. The technician cleaned up the work area and went over his work with the customer who was happy that the furnace was working properly again. 

Customer called in stating he believed a plumbing repair previously made was leaking. Upon arrival, the technician spoke to the homeowner who granted him access to the laundry sink. The customer stated he noticed there was water on the ground next to the laundry sink in the basement. The technician inspected the previous repair which was not the source of the water. He continued to look for the source of the water and found the water softener dumps into the laundry sink. The technician looked at the softener and found that it had gone into regeneration mode the night before and filled the sink until it over flowed. The technician determined there to be a clog in the laundry sink which was why the water from the water softener did not drain. The technician presented an option to snake the laundry sink and the customer accepted. The technician snaked the line to about 10 feet at which point he cleared the stoppage. He then ran the water in the sink to ensure it was flowing properly, which it was. The technician cleaned up the work area and went over his work with the customer who was glad the source of the issue had been located and fixed. 

Customer called in because the water heater was not working. Upon arrival, the technician checked in with the homeowner who granted access to the basement mechanical room. The customer told the technician the water heater was no longer producing hot water. The technician performed a visual inspection of the existing water heater. The existing unit was a Rheem 75 gallon electric water heater. The technician found the heating elements and thermostats were damaged and full of corrosion and there was water leaking out of the element taps. At this time the technician determined the water heater needed to be replaced. The technician presented options for replacement and the customer chose to proceed. The technician began by isolating the water and power to the existing water heater. He then drained down the tank and cut the water lines. The existing expansion tank was in good condition and did not need to be replaced. The technician then disconnected wiring and removed the existing water heater. He then installed the new water heater and made all necessary connections. He relocated the existing expansion tank to meet code requirements. He then ran the electrical lines and tested for leaks. He purged the air from the water lines and allowed time for the water to reach temperature. The technician then cleaned up the work area and went over his work with the customer. Customer was happy to have the hot water restored to the home. 

Customer called in stating they had a shower that was leaking. Upon arrival, the technician met with the customer who granted access to the bathroom. The customer explained there was water coming down from the bathroom into the basement. Upon visual inspection, the technician found the leak to be coming from the toilet, not the shower. The technician presented options for repair and the customer chose to proceed with replacing the braided hose and valve. The technician shut down the water and removed the existing hose and valve. The technician then installed a new angle shut off and braided hose. He then turned the water back on and tested for leaks. None were found. The technician then cleaned up the work area and went over his work with the customer who was happy that the leak had been taken care of. 

Customer called in stating they had a bathroom sink that was clogged. Upon arrival, the technician checked in with the homeowner who stated there was a clog in the second floor lavatory sink that needed to be cleared. The customer granted the technician access to the second floor bathroom and the technician visually inspected the sink. The technician presented options and the customer chose to proceed with snaking the sink. The technician removed the pop up assembly in order to snake the line. The technician was able to clear the blockage. He then reconnected the pop up assembly and tested to make sure the water was draining properly, which it was. The technician cleaned up the work area and went over his work with he customer. The customer then let the technician know that there was a hose bib that was not working in the garage. The technician visually inspected the hose bib and presented options for repair. The customer chose to proceed with replacing the hose bib as well. The technician shut down the water to the house and drained down the system. He then cut out the existing hose spigot. He installed a new one and reconnected existing piping. He then turned the water back on to test that it was working and no leaks were present. The technician then cleaned up the work area and went over his work with the customer who was happy to have these issues resolved.