Customer called in after hours with a heating emergency after realizing their furnace was no longer blowing out . Our technician was able to get out within an hour. After diagnosing the issue, he found multiple issues with the furnace. Customer was presented with all of the options inclusind possibly replacing. Rather than having to spend more money into their 13 plus year old furnace, the customer knew the best option was to replace to a new efficient furnace. We had the furnace ordered first thing in the morning and replaced that day.