Our service technician arrived on site for a master bathroom toilet overflowing. The tech discussed the pricing with the customer and attempted to order the toilet but was unsuccessful in getting it cleared. He explained to the customer that it was most likely something jammed inside that was not allowing the auger to get through. They discussed several options with customer including pulling the toilet to see if there was anything underneath that we could find or replacing the toilet, customer opted for replacement.

The technician picked toilet up from the supply house and installed a new American Standard Cadet Pro ADA height in Linen in the master bathroom. They turned water back on to toilet, adjusted the height of water in tank and flushed several times to test operation.